SERVICES

Dalwax offers 24×7 Azure Managed Services to comprehensively monitor, support and manage Azure infrastructure for over hundred global customers. Our process and service frameworks are modelled along ITIL, SOC, and ISO 20000 standards.

Azure Hosting (CSP)

Azure Hosting (CSP)

  • Azure Tenant & Subscription Provisioning
  • Consumption Reporting and Consolidated Billing
  • Managed Microsoft Escalation & Advanced Support
  • Azure IaaS Monitoring
  • Third-Party Security Virtual Appliance Monitoring
  • Anti-Virus Event/Threat Monitoring
  • Backup Status Monitoring
  • Alerting & Integrated Incident Management
  • Integrated with Major Service Monitoring Solutions
  • Templated Monitoring & Alerting by Resource Type
  • Azure IaaS Resource Configuration Management
  • Azure IaaS Patch Management
  • Azure IaaS Backup Schedule & Policy Management
  • Azure Runbook Development & Scheduling
  • DB Health Check & Performance Tuning
  • AD Health Check & Diagnostics
  • Azure Virtual Network Management
  • Azure Connectivity, Express Route & VPN Management
  • Azure Web Traffic Management
  • Third Party Security Virtual Appliance Management
  • Intrusion Detection & Prevention Management
  • System Threat Management
  • Web Application Firewall Management
  • Network Vulnerability Assessments
  • Network Security Group Management
  • RBAC Security and Access Management
  • Azure IaaS Anti-Virus Updates
  • Azure IaaS/PaaS Application Certificate Management
  • Encryption Management using Key Vault
  • 24x7 Service Desk & L1 Support
  • 24x7 Level 2 & 3 Technical Support
  • SLA Driven Incident Management
  • Vendor Support Coordination
  • Disaster Recovery Coordination
  • Service Scheduling & Management
  • Service Metrics Reporting
  • Dalwax Cloud Enable (CMP) & Customer Portal
  • Infrastructure Scalability Management
  • DR Testing & Validation
  • Azure Spend Analysis & Optimization Services
  • Periodic Architecture Review
  • Dedicated Technical Manager
  • Monthly / Quarterly Reviews
  • Iterative Infrastructure Modernization Guidance